We were delighted to receive this testimonial from a patient at our Glasgow clinic.
We really do appreciate the time patients will take in giving us feedback on the treatment they’ve received. This 68-year-old female patient wrote…
“Dr Philip Friel is an outstanding practitioner, an unbridled enthusiast and optimist, and an utterly delightful person in whom one can have absolute confidence; he is well deserving of the many awards and accolades he has received, both at Scottish and national levels.
Despite setbacks, none of which occasioned by him, during my complicated, implant treatment, he continued to treat me with infinite patience, perseverance and genuine kindness. His approach has always been unhurried, calm and precise.
Before the treatment commenced, I received a detailed treatment plan with a precise costing, rather than the more commonly given estimate. It was particularly reassuring to be given Dr Friel’s mobile phone number with instructions to contact him, should I experience any post-treatment problems; following each surgical procedure, I had a phone call from the practice checking on how I was feeling. Such attention to detail, does make a real difference to the overall, patient experience.
Dr Friel’s dental implant nurse, Kasia, has been a constant support; her friendliness and empathy have been a real ‘comfort blanket,’ as I am definitely not the bravest or calmest of patients, following a lifetime of dental complications, too numerous to mention.
The finished result is aesthetically very pleasing and an awe inspiring piece of precision ‘engineering’. It has certainly taken time and there have been difficulties along the way, however, thanks to the sheer professionalism and perseverance of Phil, I am delighted to say, mission duly accomplished. Advanced Dentistry @ Hyndland Dental Clinic is a dynamic practice, using state of the art technology and the very latest techniques and materials, but for me, it is the genuinely warm and friendly atmosphere and the emphasis on treating people as individuals, in addition to the high quality dental care, that sets it apart from others. I cannot recommend Philip Friel highly enough, and sincerely thank everyone involved in my treatment.”
The team particularly appreciated the patient’s comments about dental implant nurse Kasia whose involvement gave the patient what she described as a “comfort blanket”.
Our thanks to the patient for her kind words.